Tired of slow and unreliable IT support? You deserve a 24/7 service that delivers real results. Our results-driven IT support approach empowers organisations of all sizes—whether as your strategic IT partner or as a seamless extension of your in-house team. Book a consultation today to discover how our tailored IT plans can boost your security, productivity, efficiency, and cost-effectiveness.
Seamless Onboarding Process
We understand that choosing a new MSP (Managed Services Provider) or transitioning from your current IT provider can feel overwhelming. Many worry it will consume time or that the existing provider knows their setup too well to be replaced without disruption. At EAST COUNTRY SERVICES, INC, we’ve simplified the process to make your transition smooth and worry-free. We manage every stage with precision and care. Here's how we do it:
- Conduct an initial discovery call to assess your goals and needs
- Perform a full IT and cyber security audit
- Deliver a comprehensive report outlining key findings
- Present a tailored proposal with service recommendations
- Finalise agreement and begin onboarding
- Document systems, infrastructure, and workflows
- Deploy cutting-edge support and monitoring tools
- Train your staff on our client portal and support procedures
- Go live with full service coverage
- Continuously optimise and exceed expectations
Core Features of Our Managed and Co-Managed IT Services
Fully Managed IT Support
A complete outsourced solution that includes unlimited remote and on-site support for incidents and service requests. Our service is aligned with leading industry standards like ITIL and CompTIA to ensure consistent, high-quality delivery.
Support for Your Internal IT Team
Enhance your existing IT resources with our advanced toolset and experienced team of engineers, consultants, and support specialists. We act as a true extension of your internal operations.
Dedicated Relationship Manager
You'll be assigned a dedicated relationship manager focused on your success—assisting with quotes, orders, and ensuring you stay informed on the latest tech trends and innovations.